Refund & Cancellation Policy

1. General Policy Statement

At Senior Software (seniorsoftware.in), we pride ourselves on delivering premium, high-quality digital solutions. Because our services require significant upfront investments of time, talent, and resources—such as strategy planning, wireframing, and custom coding—our refund policy reflects a strict but fair approach standard in the software engineering industry.

We do not offer "no questions asked" refunds for our time-based technical services.

2. Eligibility for Refunds

A full or partial refund may be granted only under the following specific circumstances:

• Pre-Commencement Cancellation: If a project is cancelled by the client within 48 hours of payment, and no actual work (including consultation, planning, or design) has commenced.
• Mutual Agreement: If both parties mutually agree to terminate a project due to insurmountable technical limitations before a milestone is completed. In this case, unused prepaid funds will be refunded.

3. Strictly Non-Refundable Services

Due to the nature of digital services and intellectual property, the following items and scenarios are strictly non-refundable once initiated or delivered:

• Completed Work & Milestones: Any payment made for a project phase or milestone that has already been delivered, approved, or coded.
• Third-Party Assets: Costs incurred for domain name registrations, SSL certificates, cloud hosting (AWS, Vercel, DigitalOcean), premium plugins, or API licenses.
• Maintenance Plans: Monthly or yearly Website/Software Management and Maintenance retainers once the billing cycle has begun.
• Consulting Time: Hourly consulting, architecture planning, or UI/UX mockups that have already been presented.

4. Cancellation Policy

If you wish to cancel an ongoing project or a monthly subscription, you must notify us in writing via email at hello@seniorsoftware.in.

Upon receiving a cancellation notice, a "Stop Work" order will be issued immediately to our development team. We will calculate the hours logged or milestones completed up to that exact date. If the completed work exceeds the initial deposit, the client will be invoiced for the remaining balance. If prepaid funds remain unutilized, they will be refunded minus a 10% administrative fee.

5. Timeline for Refund Processing

Once a refund is officially approved by our management team, it will be processed within 7 to 14 business days. Please note that it may take additional time for the funds to appear in your bank account or on your credit card statement, depending on your financial institution.

6. Payment Methods

All approved refunds will be issued back to the original payment method used during the transaction (e.g., Credit Card, PayPal, or Bank Transfer). We cannot issue refunds to alternate accounts, different credit cards, or via cash/cheque.

7. Dispute Resolution & Chargebacks

We prioritize transparent communication and client satisfaction. If you are dissatisfied with our service, we urge you to contact us directly to resolve the issue professionally.

Initiating a fraudulent chargeback or payment dispute without attempting resolution with our team will result in the immediate suspension of all services, domains, and hosting associated with your account. We reserve the right to hand over fraudulent chargeback cases to collection agencies and our legal team.

8. Contact Billing Support

If you have questions regarding your invoice, payments, or this Refund Policy, please contact us:

Email: hello@seniorsoftware.in
Phone: +91 89203 41746